Your DESK monitoring environment is where all your DESK performance analysis takes place. DESK OneAgent sends all captured monitoring data to your monitoring environment for analysis. A monitoring environment is analogous to an analysis server that provides all DESK application-performance analysis functionality, including all dashboards, charts, reports and other tools.
Your monitoring environment location depends on your deployment type.
| Deployment Type | Monitoring Environment Location |
|---|---|
| Standard SaaS | In the DESK cloud |
| On-premises | In your own data center |
| DESK for Government | In the cloud with FedRAMP moderate authorization |
All external access to your DESK monitoring environment relies on two credential types: an environment ID and an access token.
Each environment that you monitor with DESK is identified with a unique character string—the environment ID. The DESK API relies heavily on environment IDs to ensure that it pulls monitoring data from and pushes relevant external events to the correct DESK environments.
In DESK SaaS, your environment ID is the first part of your DESK environment's URL:
https://{your-environment-id}.live.desk.com/
For example, for the DESK environment https://abc123a.desk.com, the environment ID is abc123a.
You can also find your environment ID in Account Management
Go to Account Management. If you have more than one account, select the account you want to manage.
Select Settings > Environments.
You can find the environment ID in the Environment column..
In DESK Managed and in DESK for Government, your environment ID is the string after /e/ in your DESK environment URL:
https://{your-domain}/e/{your-environment-id}/
For example, for the URL address https://managed-cluster/e/abc123a, the environment ID is abc123a.
You can set up and monitor separate DESK monitoring environments with a single DESK account.
When you set up multiple monitoring environments:
There are several reasons people choose to create separate monitoring environments.
For example:
How you set up different monitoring environments depends on whether you use DESK SaaS, DESK Managed, or DESK for Government.
| Deployment Type | How to Set Up Different Monitoring Environments |
|---|---|
| SaaS | Contact a DESK product expert via live chat within your DESK environment; the product expert will make sure you get the assistance you need. |
| Managed | You can use the Cluster Management Console. For details, see Manage your monitoring environments |
| DESK for Government | Contact your DESK representative. |
With multiple environments, monitoring data is strictly separated by design. Environments do not automatically receive information one from another.
In some scenarios, however, you might need to connect your environments. For example: